If your question isn't covered below, please view our Site Help section.
We do not have a minimum order value, however orders under £30.00* need to be paid for at the time of ordering.
No, you do not have to be a member to order on line, however to benefit from membership prices you will need to become a member of FTA. If you have a membership query or are unsure of your membership website login, please use the Shop Query Form or phone us on 03717 11 11 11 for further assistance.
If your order is over £30.00* and you are an FTA Member, we can invoice you if you supply a valid purchase order number. Alternatively you can pay at the time of ordering by visa/debit card or mastercard.
Unfortunately once the order has been processed and we have received either payment or purchase order we are unable to make any changes to the order as it will have gone out for dispatch. In the event of items being ordered incorrectly, wanting to change order quantities or that the order is no longer required, please call us 03717 11 11 11 and we will do our best to resolve the situation.
Please phone us direct on 03717 11 11 11 so we can resolve the situation immediately.
If your order is quite large it may be sent in two or more parcels, they are dispatched at the same time but sometimes get separated in transit they should however all arrive within two working days. If you have ordered a wallchart it will always be sent separately in a tube. Non stock items are sent direct from our supplier and will be marked VM (via manufacturer) on the dispatch note to advise you that they will not be included with your parcel. If in doubt please phone us on 03717 11 11 11.
Very occasionally an item may be out of stock if this is the case the product will be marked ‘to follow’ on your dispatch note and will be forwarded to you as soon as it is available, if the delay is likely to be more than a few days we will usually contact you to let you know.
I'm afraid we do not accept American Express, please pay by VISA or Mastercard. If you have an Account with invoicing facilities, you can select the Purchase Orders option if your order is over £30.
We would like all experiences with FTA to be of the highest level and are committed to providing you with the best service we possibly can. If your experience has fallen short of your expectations or indeed have surpassed them, or you would like to provide us with valuable feedback on our services, we would love to hear from you; please fill in our Shop Query Form.
If you order on line you will automatically receive an acknowledgment receipt, if you don’t receive anything the same day please phone and confirm we have received your order.
If you wish to comment on any of our services, please call us on 01786 457519 or e-mail firstname.lastname@example.org or fill in our Shop Query Form.
If you'd like to comment in writing, please send this to:
Member Feedback Department, FTA, Hermes House, St John’s Road, Tunbridge Wells, TN4 9UZ.
Please let us know if there is anything you cannot find in our catalogue and we will do our best to source it for you.
Yes, you can phone the Shop direct on 03717 11 11 11 or send a fax to 01892 552336, e-mail your order to email@example.com or send your order by post to us at FTA Shop, Hermes House, St Johns Road, Tunbridge Wells, Kent, TN4 9UZ.
Our defect and maintenance pads can now be viewed on line to ensure you get the best one for your use, alternatively we can fax or email you samples.
We can deliver and invoice to any address, we do ask however that if it is not an address currently registered with us, your first order is placed on line or in writing. Please note your parcel will need to be signed for and we are not able to advise a delivery time, please do not give us home addresses or PO Boxes where nobody will be available to sign for your parcel.
We respond to all feedback whether positive or negative and will aim to send you an initial acknowledgement within three working days and a full response to feedback within 28 days of receipt. If we cannot respond within this timescale we will keep you informed on the progress of our investigation.
Please see our Shipping Policy for this information.
It's our pleasure, thank you for having us! #Multimodal19 https://t.co/unX1aD0wWc
Just under a month to go until @multimodal 2019!
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© Copyright 2019 FTA
Freight Transport Association Limited
Registered Office - Hermes House, St John’s Road Tunbridge Wells Kent TN4 9UZ
Registered in England Number 391957.