Delivery of stock items
We do our best to ensure that orders received before 2pm are dispatched the same working day on a 24 hour delivery Monday to Friday by Courier for deliveries within the UK. Items sent to Northern Ireland, Eire, Northern Scotland or outside of the UK will sometimes take longer. We can sometimes do timed next day delivery if the order is received before 3.00pm (stock items only, please call for details) however a surcharge will be made. Please note a signature will be required.
Delivery of non stock items
Please note that non stock items are dispatched direct from our suppliers. Orders will generally be received by yourself within three working days of placing your order, you will be notified if your order will take any longer. Non stock items are marked VM on your dispatch note (see bottom of dispatch note for details). Custom made items may take longer, please check at time of ordering.
For orders in the UK (standard delivery) over £100.00* you will qualify for free postage and packing. For all orders under the value of £10.00* the postage and packing charge will be £3.50† and for orders between £10.00* and £100.00* the postage charge of £6.95† will apply.
As above (under Delivery of stock items, timed next working day deliveries (Monday to Friday) are available if you order by phone before 2.30pm and your products are in stock. These deliveries will incur a surcharge, please phone 03717 111 111
Please note that additional charges may apply for Northern Ireland, Northern Scotland and the Channel Islands.
The delivery charge for orders to the Republic of Ireland will be £6.95† for orders under £30.00* and £20.00† for orders over £30.00* however we reserve the right to amend this if necessary but will always advise you prior to processing your order.
For deliveries outside of the above areas you will not be able to order on line, please phone or email for delivery charges.
I would like my order to be delivered or invoiced to an alternative address, can you arrange that?
We can deliver and invoice to any address, however all orders need to be signed for so please only give home addresses if there will be someone there to sign for your parcel, unfortunately we cannot specify a delivery time.
I have only received part of my order where is the rest?
If your order is quite large it may be sent in two or more parcels, they are dispatched at the same time but sometimes get separated in transit, the complete order should however arrive within two working days. Wallcharts and posters may be sent separately in a tube. Non stock products on your dispatch note will be indicated with the letters VM (via manufacturer) to indicate that it will not be included in the parcel. If in doubt please phone us on 03717 11 11 11.
Very occasionally an item may be out of stock and will be dispatched separately. If the delay is likely to be more than a few days we will contact you to let you know.
† = plus VAT
* = excluding VAT
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Freight Transport Association Limited
Registered Office - Hermes House, St John’s Road Tunbridge Wells Kent TN4 9UZ
Registered in England Number 391957.