If you've got a query not covered below, please fill in our Shop Query Form and we'll endeavour to get back to you as quickly as we can. Also check our Frequently Asked Product Questions as the answer you're looking for may be covered here.
If you're looking for our policies, you can find these here:
If you have a login and password for the main fta.co.uk website, you should use this here; there's no need to register.
If you don't have a login for the main fta.co.uk site and this is your first visit to this new look shop.fta.co.uk website, please use the register function to set up a login and password.
If you've ordered with us before on our previous site you will be able to set up a new login and password. You can do this using the reset password function on the Login page, which will send through a link to your e-mail address.
From here you can simply choose your desired password before logging in with your new credentials. If you're still having problems signing in, please contact us using the Shop Query Form.
If you’ve forgotten your password (or would like to change it to something new), simply click on the reset your password link on the Login page. This will send through a reset link to your e-mail address.
If you're still having problems, please get in contact using the Shop Query Form.
Please do let us know if you’re having trouble finding the product you're looking for, using the Shop Query Form
If you know the product's 4-digit SKU code/ID entering this into the search box should direct you straight to the product page.
If you’ve previously seen that you were able to pay by invoice on orders over £30, please do get in contact using the Shop Query Form so we can look into this.
If you believe you are a member of FTA and you’re not being offered the prices you’d expect to be offered, please do let us know using the Shop Query Form so we can rectify this!
Alternatively, if you’d like to discuss membership (to benefit from reduced pricing on over 1,500 of FTA Shop products) please do give us a call on 03717 11 22 22.
Please fill in the Shop Query Form to let us know of your issue, and we'll do our best to get back to you as soon as possible.
Firstly, please ensure that you have entered your email/username correctly. If this is the case and you’ve checked your inbox as well as your spam/junk folders, it could be that you don’t exist on our database, or that our record requires investigating.
Please fill in the Shop Query Form and we’ll get back to you ASAP.
ICYMI: Our Annual Report and Accounts are now online - https://t.co/AeIN0TzeoO.
We have upcoming #TransportManager Training Courses covering subjects such as Road Haulage, Passenger Transport and… https://t.co/AaXpku68aa
Join us on the 25th April for our @vanexcellence 'One Fateful Day' #webinar.
This webinar is essential if you are… https://t.co/1QpkhDBbuh
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Freight Transport Association Limited
Registered Office - Hermes House, St John’s Road Tunbridge Wells Kent TN4 9UZ
Registered in England Number 391957.