Site Help

Welcome to the new FTA Shop Site! If you're experiencing any issues please use the sections below to get an immediate resolution.

If you've got a query not covered below, please fill in our Shop Query Form and we'll endeavour to get back to you as quickly as we can. Also check our Frequently Asked Product Questions as the answer you're looking for may be covered here.

If you're looking for our policies, you can find these here:

Cookie PolicyPrivacy PolicyReturns/Refunds PolicyShipping options.

  • Logging in/Registering

    If you have a login and password for the main fta.co.uk website, you should use this here; there's no need to register.

    If you don't have a login for the main fta.co.uk site and this is your first visit to this new look shop.fta.co.uk website, please use the register function to set up a login and password.

    If you need to reset your password, please go to the Login page and click 'forgotten password' which will send through a link to your e-mail address.

    If you're still having problems signing in, please contact us using the Shop Query Form.

     

  • Forgotten password

    If you’ve forgotten your password (or would like to change it to something new), simply click on the forgotten password link on the Login page. This will send through a reset link to your e-mail address.

    If you're still having problems, please get in contact using the Shop Query Form.

  • Having trouble finding the product you’re after?

    Please do let us know if you’re having trouble finding the product you're looking for, using the Shop Query Form

    If you know the product's 4-digit SKU code/ID entering this into the search box should direct you straight to the product page.

  • Not seeing the option to pay by invoice?

    If you’ve previously seen that you were able to pay by invoice on orders over £30, please do get in contact using the Shop Query Form so we can look into this.

  • Not seeing the prices you were expecting?

    If you believe you are a member of FTA and you’re not being offered the prices you’d expect to be offered, please do let us know using the Shop Query Form so we can rectify this!

    Alternatively, if you’d like to discuss membership (to benefit from reduced pricing on over 1,500 of FTA Shop products) please do give us a call on 03717 11 22 22.

  • Question not covered here?

    Please fill in the Shop Query Form to let us know of your issue, and we'll do our best to get back to you as soon as possible.

  • Why am I not receiving a mail to reset my password?

    Firstly, please ensure that you have entered your email/username correctly. If this is the case and you’ve checked your inbox as well as your spam/junk folders, it could be that you don’t exist on our database, or that our record requires investigating.

    Please fill in the Shop Query Form and we’ll get back to you ASAP.